If you are experiencing an emergency please do not use the internet or on-line forms, call us immediately at 617-536-4900 or call 911 if there is a fire or other life threatening emergency. We are on-call 24 hours a day, 365 days a year.

Emergencies are considered events that pose an immediate threat to persons or property and if not addressed immediately could lead to greater damage. Some examples of emergencies to call BRIGS for include:

  • No Heat
  • No Hot Water
  • Plumbing Leaks
  • Fire
  • Fire Alarm
  • Elevator Problem
  • Flood
  • Burst Pipe
  • Burglary/ Break-In’s
  • No Electricity
  • Security Alarms
  • Power Failure
  • Roof Leaks
  • Gas Leaks
  • Lock-Outs

Regular or General Maintenance Requests

BRIGS wants to hear from you if you have a maintenance issue. And we want to make it easy to do. You can call our office at 617-536-4900 during regular business hours. Leave a message and ask to speak with our maintenance coordinator, Stephanie Machore, at extension 118.


Submit a Maintenance Request

Please click below to submit a maintenance request online. If your request is of a more urgent nature or you have a special request, please contact our office at 617-536-4900 and dial “2” for maintenance requests to speak with someone.  Thank you!

Submit a Maintenance Request