If you are experiencing an emergency please do not use the internet or on-line forms, call us immediately at 617-536-4900 or call 911 if there is a fire or other life threatening emergency. We are on-call 24 hours a day, 365 days a year.

Emergencies are considered events that pose an immediate threat to persons or property and if not addressed immediately could lead to greater damage. Some examples of emergencies to call BRIGS for include:

  • No Heat
  • No Hot Water
  • Plumbing Leaks
  • Fire
  • Fire Alarm
  • Elevator Problem
  • Flood
  • Burst Pipe
  • Burglary/ Break-In’s
  • No Electricity
  • Security Alarms
  • Power Failure
  • Roof Leaks
  • Gas Leaks
  • Lock-Outs

Regular or General Maintenance Requests

Please click on the Homeowners or Apartment tab on the main banner to enter a maintenance request on