Effective Date: June 15, 2026

This Privacy Policy describes how BRIGS LLC ("BRIGS," "we," "our," or "us") collects, uses, discloses, and protects information obtained through our website, services, online portals, and communications. BRIGS provides condominium management, HOA management, apartment management, investor services, maintenance, and related property management services throughout New England.

By accessing or using our website, you agree to the terms of this Privacy Policy.

Information We Collect

Information You Provide Directly

We may collect information that you voluntarily provide to us, including:

• Name

• Email address

• Phone number

• Mailing address

• Property address

• Association or community information

• Maintenance requests

• Service inquiries

• Vendor information

• Employment application information

• Any information submitted through contact forms, online portals, or email communications

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

• IP address

• Browser type and version

• Device information

• Operating system

• Referral source

• Pages viewed

• Time spent on the website

• Website usage and navigation patterns

This information helps us improve website performance, security, and user experience.

Information from Resident and Owner Portals

If you use a BRIGS online portal to submit maintenance requests, make payments, access association documents, or communicate with management, we may collect and store information associated with those activities. BRIGS provides online services that allow residents and homeowners to submit requests, view account information, and access community-related resources.

How We Use Your Information

We may use collected information to:

• Provide property management services

• Respond to inquiries and requests

• Process maintenance and service requests

• Manage homeowner, condominium, HOA, and rental accounts

• Facilitate online payments

• Communicate community updates and notices

• Improve website functionality and user experience

• Provide customer support

• Evaluate vendor applications

• Process employment applications

• Comply with legal obligations

• Protect against fraud, unauthorized access, or misuse

Cookies and Tracking Technologies

Our website may use cookies, analytics tools, and similar technologies to:

• Remember user preferences

• Analyze website traffic

• Improve website functionality

• Monitor website performance

• Enhance security

Users may adjust browser settings to refuse cookies; however, certain website features may not function properly.

How We Share Information

BRIGS does not sell personal information.

We may share information with:

Service Providers

Third-party vendors that assist with:

• Website hosting

• Payment processing

• Email communications

• Maintenance management systems

• Property management software

• Analytics and reporting

Community Associations and Property Owners

Information may be shared as necessary to provide management services to condominium associations, HOAs, landlords, property owners, and boards of trustees.

Legal Requirements

We may disclose information when required to:

• Comply with applicable laws

• Respond to legal requests

• Protect the rights and safety of BRIGS, our clients, residents, or others

• Investigate fraud or security incidents

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy

• Provide services to our clients and communities

• Comply with legal, regulatory, accounting, and contractual obligations

• Resolve disputes and enforce agreements

Third-Party Websites

Our website may contain links to third-party websites, portals, or services. BRIGS is not responsible for the privacy practices or content of those third parties. Users should review the privacy policies of any external websites they visit.

Children's Privacy

Our website and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children.

If we learn that personal information from a child has been collected without appropriate consent, we will take reasonable steps to delete such information.

Your Privacy Rights

Depending on your state of residence, you may have rights regarding your personal information, including:

• Accessing personal information

• Correcting inaccurate information

• Requesting deletion of personal information

• Requesting information regarding how data is used

• Opting out of certain communications

To exercise applicable rights, please contact us using the information below.

Email Communications

If you receive marketing or informational emails from BRIGS, you may opt out at any time by following the unsubscribe instructions included in the email or by contacting us directly.

Please note that service-related communications regarding your property, account, association, maintenance requests, or community operations may still be sent when necessary.

Changes to This Privacy Policy

BRIGS may update this Privacy Policy from time to time. Any changes will be posted on this page along with an updated effective date.

Continued use of the website after updates constitutes acceptance of the revised Privacy Policy.

Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact:

BRIGS LLC

185 Dudley Street

Boston, MA 02119

Phone: (617) 536-4900

Email: info@brigsllc.com